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Empowering Microsoft Dynamics CRM with Event Driven customer feedback

Attentive™ Customer Satisfaction for Microsoft Dynamics CRM is an innovative add in solution for Microsoft Dynamics CRM that adds on event driven and ongoing customer feedback management for Microsoft Dynamics CRM.

The Attentive™ CRM add on delivers full Feedback Management functionality to Microsoft Dynamics CRM.

The Attentive™ CRM add in enable Microsoft Dynamics CRM to become customer attentive and focused, always aware of your customers' opinions and perceptions regarding your company's products, and the quality of the customer service and experience you are providing.

Overview

Customer Feedback Management

Empowering Microsoft Dynamics with Event Driven customer feedback

Attentive™ Customer Satisfaction for Dynamics CRM is an innovative solution for Microsoft dynamics CRM that empowers Microsoft Dynamics with event driven ongoing customer feedback. Your Dynamics CRM becomes customer attentive and focused, always aware of your customers' opinions and perceptions regarding your company's products, and the quality of the customer service and experience you are providing.

Main Features of Attentive CSD

Get the customers’ point of view

The solution

Attentive™ CSD is a solution for Microsoft Dynamics CRM, derived from Ransys’ Attentive™ Proactive Feedback

solution. Attentive™ CSD enables your CRM to monitor and integrate ongoing customer feedback, transforming it into a customer attentive system. Attentive™ CSD enables Dynamics CRM to listen to what customers are actually saying and automatically initiate and generate the following 3 types of customer feedback:

1. Event driven feedback following a contact with the customer, to monitor quality of service and other directly related issues.

2. Periodic in depth customer satisfaction survey, in which pre-determined groups of customers participate in a survey at known, predetermined intervals.

3. Ad hoc market research surveys based are available on Microsoft Dynamic CRM.

“After spending hundreds of millions of dollars in implementing CRM, I promise you, there’s not a single CRM implementation today that can tell you what the customer really wants.”

Esteban Kolsky, Senior Research Director, Gartner.

Proactive feedback solutions

Attentive™ Customer Satisfaction for Dynamics CRM is an innovative solution for Microsoft dynamics CRM that empowers Microsoft Dynamics with event driven ongoing customer feedback. Your Dynamics CRM becomes customer attentive and focused, always aware of your customers' opinions and perceptions regarding your company's products, and the quality of the customer service and experience you are providing.