The Activiser CRM add in delivers a wireless and paperless link between Microsoft Dynamics CRM and service staff in the field:electronic job sheets.

The Activiser CRM add on delivers dynamic, real-time information to field service staff, adding full field service automation to the Microsoft Dynamics CRM Service Module.

Let Activiser CRM addin keep service staff up to date on job allocation and case management.

Let Activiser CRM addon manage job scheduling, completion and parts usage to resolve cases quicker to maximize customer satisfaction and to optimize resource utilization.

Take Activiser for Microsoft Dynamics CRM to resolves cases faster and integrate with back office applications for van stock management and client billing.

Take the stress out of managing a field service organisation; do more with less; access real-time information on CRM cases; resource allocation; job scheduling; next call planning when combined with Microsoft Maps and GPS and let your field service staff see wherever they need to know about a case, whenever they need it.

Overview

Activiser field service automation

Field Service Management Electronic Job Sheets for Microsoft Dynamics CRM.

Activiser Addon for Microsoft Dynamics CRM provides a wireless and paperless link between your existing systems and your service staff in the field. Activiser delivers the dynamic, real-time information your service staff requires to maximize customer satisfaction and to optimize resource utilization with mobile field service management.

Increase efficiency: Deliver job orders in real time, directly to your service staffs’ PDAs. Complete more service calls with the same number of staff. Shorten billing cycles with field service automation.

Improve customer service levels: Respond faster to critical job orders. Optimize routing of service staff. Access historical customer data to help resolve current issues faster with improved field service management.

Reduce costs: Eliminate duplicate data entry. Minimize travel—and phone calls—to and from the office. Eliminate multiple site visits to complete a job with Microsoft Dynamics field service.

Take the stress out of managing a field service organization. Do more with less. Access real-time information wherever and whenever you need it with mobile field service.

Main Features of Activiser mobile field service automation

Activiser Field Service Management Addin for Microsoft Dynamics CRM field service will allow you to schedule, see, obtain sign off and track for field service team as part of your MSCRM service deployment.

Log and assign cases immediately.

See customer sign off as soon and the job have been completed.

Create new and follow up job whilst on the customer site.

Book parts against a job.

Log and bill travel time, parts and labour all from an engineers PDA.

Integrate CRM to accounts for faster billing and full audit trial and customer sign off.

See where you engineers are for effective job allocation, required GPRS and MapPoint.

Your business needs to be prepared to meet increased customer expectations. It’s all about running a well-organised operation because smart management of your service organisation will allow you to grow with confidence and keep your customers satisfied and coming back every time.

Activiser field service software solution focuses on the key aspects that drive business profitability and keep customers satisfied.

Improved Customer Service

Lower overhead costs from administration staff time savings and increased productivity.

Increased productivity from field staff

Increased profitability

activiser TM field service management software for Microsoft Dynamics CRM

Entirely independent of network and hardware preferences activiser is a wireless and paperless job dispatch and management system for field service staff. With MSCRM and activiser paper can be a thing of the past.

activiser uses standard PDA’s and mobile phones to automate field service staffs’ paperwork and provide wireless, two way communication of job order and billing information between the field and the office. It efficiently and securely connects your mobile field service staff to your MSCRM back-office databases and information systems, providing your business the power and functionality of a large job dispatch system.

activiser puts job order information into the palm of your field service staffs’ hands helping them and your administrative staff to become more productive, see MSCRM service cases update as they are completed, schedule calls in real time, allocate engineers based on their last location, see van stock usage and automate replenishment, track travel and job time for each service case.

If you are still relying on the traditional job order and dispatching methods then it’s time to get mobile with activiser.

See Activiser in Action.